Terms & Conditions

We give a fixed price for your job, usually the same day from a photo and your postcode. That price holds for the work described.

If the job on the day turns out to be significantly different from what was quoted - for example a much larger area, or a surface that wasn't visible in the photos - we'll talk it through and agree any change with you before we carry on.

We agree the price before any work begins. Once the work is complete, you'll get a fair chance to look over the result - either in person, or through the before-and-after photos or video we send.

If you raise a reasonable concern, we'll come and look and, where it's fair to, put it right. This promise doesn't guarantee removing permanent staining, doesn't cover repairing pre-existing damage, and doesn't include work outside the agreed quote.

We'll agree the date, scope and fixed price before your booking is confirmed. If you need to rearrange or cancel before we start, please tell us as soon as you can so we can offer the slot to someone else.

Once work has begun, a booking can't be cancelled without charge. If you ask us to stop after we've started, you'll need to pay for the work already done and any reasonable costs up to that point. Where the agreed work has been completed, the full quoted price is due.

Nothing here removes any statutory cancellation rights you have under consumer law.

For bookings made online, by phone, over WhatsApp or at your property, you may have a statutory 14-day right to cancel. If you ask us to start within that period, you're agreeing that you expressly want us to begin before the 14 days are up; that if you cancel after we've started, you may have to pay for the work done up to that point; and that once the agreed work is fully completed, you may lose the statutory right to cancel.

We'll confirm this with you when we book an early start, and keep a record of it with your booking.

We clean driveways, patios, paths, block paving, decking, render and artificial grass with water alone and professional equipment. We're a pressure-washing company and we don't work on roofs, gutters, soffits, fascias or windows.

We take real care of your property and match the pressure to each surface. Cleaning can occasionally reveal existing damage - such as loose blocks, cracked slabs or failed pointing - that was hidden under dirt or moss; that isn't damage we've caused.

We're fully insured. Nothing in these terms limits any rights you have under consumer law.

Payment is due in full on the day the work is finished, once you've had a fair chance to look over it, by the method we agree when you book.

If you're not there, we can send completion photos or video and a payment request, and payment is still due the same day. Please raise any concern promptly and give us a fair chance to come and look and, where appropriate, put it right. Payment can't be withheld for pre-existing faults, permanent staining, limitations we explained before starting, or work that wasn't part of the agreed quote.

These terms are governed by the law of England and Wales.